We pride in providing best-in-class Postgres Support. We specialize in bringing Enterprise class support to our customers that that can be engaged 24x7x365
POSTGRES 1ST
POSTGRES 1ST - ENTERPRISE
| Postgres 1st | Postgres 1st - Enterprise | |
|---|---|---|
| Availability | 24 hours x 7 days | 24 hours x 7 days |
| Initial Response Time | 30 Mins | 30 Mins |
| Resolution Goal | ||
| Severity 1 | 6 Hours | 4 Hours |
| Severity 2 | 24 Hours | 12 Hours |
| Severity 3 | 2 Days | 1 Day |
We will make commercially reasonable efforts to offer Support for the software you have subscribed to. Our support includes Break/Fix and Troubleshooting assistance for the subscribed software. We will strive to respond to a Support Request within the Initial Response Time. All Support will be provided in English unless otherwise mutually agreed upon in writing.
During your paid subscription, We will make Support available to You for each new release for subscribed software on its General Release Date. You will cooperate with and provide assistance to us as we may reasonably request to help us perform support. This includes, without limitation, providing all necessary assistance and information.
"Initial Response" means our acknowledgment of a Support Request received from You.
