Support

We pride in providing best-in-class Postgres Support. We specialize in bringing Enterprise class support to our customers that that can be engaged 24x7x365

POSTGRES 1ST
  • Supported Version: PostgreSQL 16/15/14/13
  • Fixes: Community Fixes
  • Onsite Support
  • SUPPORTED SOFTWARE
    • Cluster Management
    • High Availability
    • Connections Poolers
    • Backup & Recovery
    • Log Analyzer
    • Extensions
    • Connectors & Drivers
    • Monitoring
    • Foreign Data Wrappers
    • Postgres Geospatial
POSTGRES 1ST - ENTERPRISE
  • Supported Version: PostgreSQL 16/15/14/13
  • Fixes: Community Fixes
  • Onsite Support
  • SUPPORTED SOFTWARE
    • PGF CopyCascade for High Availability and clustering
    • PGF DataGuardian for Backup & recovery
    • PGF WatchTower for Real- time monitoring
    • PGF AuditShield – Compliance & auditing
    • PGF MapCore – Advanced geospatial capabilities
    • PGF TraceMiner – Log analysis & health checks
    • PGF OptiSQL – Query optimization
    • PGF InsightMax – Performance analytics
    • PGF HintGenius – Intelligent query hinting
    • PGF Pal - PostgreSQL management AI offering for instant access to schema info, query optimization tips, and automated troubleshooting
    • Postgres First also supports pgactive for Multi-writer active-active replication
    • Foreign Data Wrappers for accessing external data sources
    • Connectors & Drivers
    • Connections Poolers
    • All Open source postgres community softwares if intended to be in use

SERVICE LEVEL AGREEMENT

Postgres 1st Postgres 1st - Enterprise
Availability 24 hours x 7 days 24 hours x 7 days
Initial Response Time 30 Mins 30 Mins
Resolution Goal
Severity 1 6 Hours 4 Hours
Severity 2 24 Hours 12 Hours
Severity 3 2 Days 1 Day

We will make commercially reasonable efforts to offer Support for the software you have subscribed to. Our support includes Break/Fix and Troubleshooting assistance for the subscribed software. We will strive to respond to a Support Request within the Initial Response Time. All Support will be provided in English unless otherwise mutually agreed upon in writing.

During your paid subscription, We will make Support available to You for each new release for subscribed software on its General Release Date. You will cooperate with and provide assistance to us as we may reasonably request to help us perform support. This includes, without limitation, providing all necessary assistance and information.

"Initial Response" means our acknowledgment of a Support Request received from You.

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